Negotiation skills: Negotiate and resolve conflict
Negotiation skills: Negotiate and resolve conflict – Certificate
MACQUARIE GRADUATE SCHOOL OF MANAGEMENT – Negotiation skills: Negotiate and resolve conflict
About this course
Organizations today are characterized by increasing levels of uncertainty, complexity, and diversity. In our current globalized work environment, how can you manage the power and politics that continually influence decision-making in an organization? Political knowledge and the ability to negotiate and resolve conflicts are critical skills for managers at all levels. This course will develop your negotiation and conflict resolution skills, which are critical to making a positive impact on your organization. Through structured learning activities (video lectures, questionnaires, discussion guides, and written evaluations), he conceptualizes and evaluates power and politics; analyze and develop strategies to influence stakeholders, and learn to act with integrity and purpose by playing politics.
LEARN
Critically evaluate conflict theories and apply frameworks and intervention processes to mitigate/reduce the negative effects of conflict at work.
Develop and analyse strategies and tactics to undertake both one on one, multiparty and also team based negotiation processes
Evaluate negotiation and conflict resolution processes against criteria informed by negotiation theory and concepts of forces in the negotiation.
Macquarie University
Part of the Global Master of Business Administration (Global MBA) degree. Ranked #1 in Australia and #6 globally.
Macquarie is ranked among the top one per cent of universities in the world, and with a 5-star QS rating, we are recognised for producing graduates who are among the most sought-after professionals in the world. Since our foundation 54 years ago, we have aspired to be a different type of university: one focused on fostering collaboration between students, academics, industry and society.
Boris Kisov
Innovation, IT & Management
10+ years of initiating and delivering sustained results and effective change for companies across a wide range of industries including
innovation, enterprise software, digital marketing, start-ups, advertising technology, e-commerce and government.
