Innovation, IT & Management

Drove the technical strategy, product innovation, and scalable delivery of 50+ digital solutions across e-commerce, CRM, and online platforms. Oversaw end-to-end IT governance, agile product delivery, and team development, enabling business growth and digital expansion across global client portfolios.

Key Responsibilities & Strategic Impact
• Led Delivery of 53 Internet Projects across e-commerce, SaaS platforms, and social media ecosystems, increasing client engagement and digital service adoption.
• Attracted and retained 37 new international clients (Australia, USA, Eastern Europe) by aligning tech innovation with tailored business strategies and seamless execution.
• Built and led a high-performing team of 8 developers, designers, and SMM specialists; implemented a structured recruitment, onboarding, and training framework that reduced onboarding time by 30%.
• Drove 19% YoY growth in client engagement through technology upgrades, UX improvements, and cross-sell/upsell strategies embedded in platform designs.
• Improved revenue by 7% YoY through the introduction of loyalty programs and client-focused SEO/advertising automation.
• Orchestrated 100+ digital ad campaigns and SEO optimization efforts, resulting in a 35% increase in inbound traffic and 20% conversion rate improvement for top-tier clients.
Achievements:
• New product development: Launched and managed several startups. Commercialized the “Interactive TV” platform, scaling it from a startup into a profitable, standalone digital property later acquired and integrated into the national provider’s smart TV ecosystem.

• Awarded the Certificate of Commendation by the Minister of Education for implementing innovative ICT projects in 1783 educational institutions.
• Team control and management of the IT department to implement projects and support of IT infrastructure in 15 buildings. Recruitment and training of employees.
• Modernised and united the entire IT infrastructure.
• Organised planning for the preparation and implementation of new ICT projects.
• Methodologies used: Prince2, Kanban, Waterfall.

Achievements:

• Coordinated evaluation and selection of $1.4M worth of new equipment for the "IT Polygon" city project.
• Realization and coordination of significant innovative ICT projects "IT Polygon" and "PAK Education" with a total investment of $3M.
• Launched first in CIS online video conferencing in educational institutions in 2014 using WebRTC (real-time communications) technology.
• Collaborated in working groups on the implementation of innovative programs for the Department of Education.
• Implementation of end-to-end solutions CRM, ERP and Help Desk for education organizations.

SYSTEM NETWORK ADMINISTRATOR. 09/2003 – 08/2014

Engaged in the adoption of new IT technologies. Administration of 3 web servers (Windows Server and Linux). Configured and networked over 150 PCs. Implemented a distance learning system and 3 Internet portals.

• Coordinated and managed the work of a project team to ensure agreed outcomes are achieved.
• Define, negotiate, communicate, implement and monitor quality standards on all project deliverables.
• Facilitated meetings with key leaders and collaborated with project teams to ensure timely decision-making and effective communication between project stakeholders at all levels.
• International representative of RZPO Company. www.equipment7.com

Achievements:

• Successful negotiation of 8 agreements US$ 27M worth with the largest machine-building companies and factories during international trips to Spain, China, Taiwan, South Korea.
• Developed corporate and brand identity, and corporate printed products.
• Developed a corporate web portal.

10/2007 – 04/2008

Led market analysis and forecasting for major media and telco clients. This involved data analysis and reporting processes. Managed 8 specialists.

• Focused on understanding problems and being the domain expert to answer questions from the analytical team swiftly and decisively.
• Preparation of reports with analytical reports, proposals, presentations, and market analytics.
• Forecasting and planning of commercial indicators.
• Regularly interacted with the business-planning department.
• Maintenance of a company database in the CRM system.
• Maintained long-term relationships with customers.

List of the skills that I used in this project:

1. Team Management and Leadership
2. Client Relationship Management
3. Market Analysis and Research
4. Report Preparation and Presentation
5. Proposal Development
6. Commercial Forecasting and Planning
7. Business Planning Collaboration
8. CRM System Management
9. Database Maintenance
10. Market Trend Analysis
11. Quantitative and Qualitative Data Analysis
12. Problem-solving and Decision-making
13. Domain Expertise in Telecommunication Services
14. Effective Communication and Interpersonal Skills
15. Time Management and Prioritization

Technical University of Communication and Informatics:
 PhD Studies – Telecommunications (Presidential Scholar)
 Master’s Degree – Telecommunications (with Honors)
 Certified Translator & Interpreter.

Training
7/2019
Agile Certified Professional ICAgile (ICP). Training and international certification.

7/2018
Business School "MBA NTI". Island 10-21. Intensive training program for TOP 1000 TECH Leaders.

4/2017 – 5/2017
Leadership in the organization. Personal and team. Institute of Open Education.

9/2016 – 12/2016
Internet of Things (IoT) CISCO Academy. National Research Nuclear University .

Boston, MA, USA 7/2012 – 8/2012
Project Management MET-MG415. Complete Project Management PMP Certification Training at Boston University. School of management.

Sydney, Australia 7/2008 – 9/2008
Business English course (pre-MBA).

• PRINCE2. Project Management Certification
• Professional SCRUM Master. PSM I Certification
• Cloud Architect Professional – Oracle OCI
• Microsoft Certified Professional: AZURE Administrator
• Joined the list of TOP 1000 TECH LEADERS. ASI. 2018
• CCNA – Cisco Network Administration & Internet of Things (IoT) Certified
• Won «Deloitte 2014» Business Case Competition.
• Won «Win & Begin 2013» Business Case Competition. Individual merit certificate.
• 22 diplomas and laureates for winning IT competitions
• 5 publications in IT and telecom magazines: T-Comm, Chief engineer etc.