11/2014 – to date

• Joined the list of «TOP 1000 TECH LEADERS» from over 250,000 professionals who participated in the selection from the Agency for Strategic Initiatives (ASI).
• Coordinated the progress, risk, quality of ICT projects to organisational standards and ensure projects are completed on time, on budget, to quality standards, and within the agreed scope.
• Developed, maintained and effectively executed project plans throughout the project lifecycle in accordance with the Agile, Scrum, Kanban, Lean, XP project management methodologies.
• Managed multiple complex technical projects simultaneously and led cross-functional project teams.

Achievements:

• New Product Development: Implementation and launch of innovative & transformative urban ICT projects in the field of culture, including coordination and negotiations with partners and management of the development team:
• Electronic ticket portal “Dom Bileta”. Acquired by ticket agency RedKassa for $160K (largest ticket agency in CIS).
• Interactive touch panels on the streets of Moscow for the international and local tourists during the 2018 World Cup.
• Led an operations business team in the development and testing of an online customer service relationship management (CRM) system that improved customer service for over 1000 employees in CIS, Kazakhstan, and Belarus.

List of the skills that I used in this project:

1. Successfully implemented end-to-end solutions for ERP and CRM systems, including Dynamics 365, Salesforce, SAP ERP, Oracle Cloud ERP, Sugar CRM, Zendesk, and Zoho.
2. Coordinated and monitored progress, risk, and quality of ICT projects, ensuring adherence to organizational standards and timely completion within budget and scope.
3. Developed and executed project plans throughout the project lifecycle, utilizing Agile SDLC, Scrum, Kanban, Lean, and XP methodologies.
4. Managed multiple complex technical projects simultaneously, leading cross-functional project teams.
5. Proficient in risk management and applying Project Management Body of Knowledge (PMBOK) principles.
6. Experienced in program and project management, ensuring successful delivery of initiatives.
7. Skilled in estimation and planning, facilitating accurate project timelines and resource allocation.
8. Competent in scope management, defining and controlling project scope to meet objectives.
9. Expertise in CRM application functional integration for seamless system integration.
10. Knowledgeable in CRM applications, leveraging customer relationship management technologies.
11. Familiarity with customer strategy in CRM implementation, aligning technology with business goals.
12. Proficient in Microsoft Dynamics 365 Customer Relationship Management (CRM) platform.
13. Experienced in Oracle CRM eCommerce, enabling efficient customer relationship management.
14. Skilled in SugarCRM, facilitating effective customer relationship management processes.
15. Competent in Salesforce administration, configuring and managing Salesforce instances.
16. Knowledgeable in Salesforce deployment, ensuring successful implementation of Salesforce solutions.
17. Proficient in Salesforce integration, connecting Salesforce with other systems for data flow.
18. Familiarity with SAP CRM marketing, utilizing SAP technologies for marketing purposes.
19. Strong stakeholder management skills, ensuring effective communication and collaboration.
20. Committed to delivery excellence and utilizing Accenture Delivery Methods (ADM) for project execution.

These skills highlight your proficiency in managing ERP and CRM implementations, project management methodologies, risk management, stakeholder engagement, and the utilization of various CRM applications and platforms. They position you well for roles involving end-to-end project management, CRM implementation, and cross-functional project leadership.