Led digital transformation strategy, delivering innovative, cloud-based, and IoT-enabled technology solutions across smart city infrastructure, public sector innovation, and enterprise ERP/CRM platforms. Provided end-to-end leadership over architecture, development, and rollout, overseeing $4M+ in ICT programs and managing cross-functional teams of up to 35 specialists across engineering, DevOps, product, and delivery.
Key Responsibilities & Leadership Impact
• Directed Smart City Digital Programs: Architected and launched high-visibility urban innovation projects, including:
• A national electronic ticketing portal deployed on Azure Cloud (SaaS), later acquired by the country’s largest ticket agency.
• Interactive digital kiosks deployed city-wide for the FIFA World Cup, enhancing tourist engagement and driving city branding.
• Transformed Enterprise CRM & ERP Systems: Delivered full-cycle implementation of end-to-end enterprise systems, including Dynamics 365, Salesforce, SAP ERP, Oracle Cloud ERP, NetSuite, Sugar CRM, Zoho, and Zendesk, improving operational visibility and customer service for 1,000+ internal users.
• Led 12+ Complex Technical Projects Simultaneously: Oversaw cross-functional development and infrastructure teams across cloud, data, and DevOps tracks.
• Drove Agile & Lean Delivery Excellence: Executed and governed multi-methodology delivery using Agile, Scrum, Kanban, and Lean, ensuring programs were completed within 5% of planned budgets and aligned with compliance and quality benchmarks.
• Oversaw Governance, Risk & Quality: Standardized project health assessments, implemented risk mitigation frameworks, and delivered complex digital programs on time and within scope consistently across six years.

Tools: Microsoft Project, JIRA, Asana, Azure, AWS, Google Cloud, GitHub, Jenkins, Docker, Kubernetes, IBM Watson IoT, Salesforce Marketing Cloud, Power BI