Conflict Resolution Skills
Conflict Resolution Skills – Certificate
University of California, Irvine – Conflict Resolution Skills
About this course
Positive conflict resolution is a skill that can be developed and practiced. Being heard can be one of the most important goals of a person involved in a conflict. Knowing how to listen and apply the appropriate communication tactics determines whether the conflict will be resolved positively or negatively. Learn relevant strategic listening skills, verbal and non-verbal communication skills, and how to create a conflict management plan that can lead to positive outcomes.
At the end of the course, you will be able to:
1. Use active listening skills in conflict resolution.
2. Choose appropriate communication tactics when resolving conflicts.
3. Create a convenient conflict management plan.
University of California, Irvine
Since 1965, the University of California, Irvine has combined the strengths of a major research university with the bounty of an incomparable Southern California location. UCI’s unyielding commitment to rigorous academics, cutting-edge research, and leadership and character development makes the campus a driving force for innovation and discovery that serves our local, national and global communities in many ways.