IBM Customer Engagement Specialist Professional Certificate
IBM Customer Engagement Specialist Professional Certificate – Certificate
IBM – IBM Customer Engagement Specialist Professional Certificate
About this Course
There are a growing number of exciting, well-paying jobs in today’s tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It’s a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program.
We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist:
- • Communication Skills which focus on clear concise communication and listening.
- • Appropriate empathetic behavior such as such as patience, curiosity and willingness to help.
- • Problem solving to research an issue and help determine an appropriate resolution.
- • Process adherence to ensure the proper flow and Service Level Agreements are met.
The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations. Want to see if this is a good career fit for you?
IBM is collaborating with MyInnerGenius, one of the world’s leading assessment companies, to help you find out which careers in IT you will love — careers that are a great match for you — regardless of your education or experience — even if you’ve never considered a role in IT.
IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world’s most advanced servers and supercomputers. Utilizing its business consulting, technology and R&D expertise, IBM helps clients become “smarter” as the planet becomes more digitally interconnected. IBM invests more than $6 billion a year in R&D, just completing its 21st year of patent leadership. IBM Research has received recognition beyond any commercial technology research organization and is home to 5 Nobel Laureates, 9 US National Medals of Technology, 5 US National Medals of Science, 6 Turing Awards, and 10 Inductees in US Inventors Hall of Fame.